Story Telling


Alan Stolzer

"Any system that depends on reliability is unreliable." (p. 102)

"(…) the only group that can identify hazards consistently, accurately and dependably are those engaged in the operation under study." (p. 115)

"Nothing will kill [a safety Management System] faster than a system of bureaucratic requirements that seem to mandate action that is inadequate on the one extreme, or silly on the other." (p. 143)

Many people confuse the terms accountability and blame; these terms have substantively different meanings. In practice, accountability means that someone is responsible and answerable for an activity. (…) Blame goes further. Blame is accountability deserving of censure, discipline, or other penalty. (p.206)

Knowing is not enough: we must apply. Being willing is not enough; we must do.
Leonardo da Vinci (p. 251)


David Woods et al

"If you think you have a human error problem, recognize that the label itself is no explanation and no guide to countermeasures. The potential for constructive change, for progress on safety, lies behind the human error label." (back cover)

"The label "human error" is prejudicial and unspecific, and any serious examination of the human contribution to safety and to system failure shows that the story of human error is markedly complex. This book takes you behind the human error label." (back cover)